Privacy Policy
Last updated: 14 August 2026
Pamido respects your privacy and is committed to handling personal information responsibly and transparently. This policy explains what we collect, why we collect it, how it may be used or disclosed, and the choices available to you.
Information we collect
We may collect your name, phone number, email address, street address or suburb, postcode, product interests, enquiry details, appointment information and communications with us.
When you use our website, we may also collect technical and advertising information such as your device and browser type, referring page, IP address, campaign parameters, Google click identifier and website interaction data.
How we collect information
We collect information directly from you when you submit an enquiry, request a measure and quote, call us, email us, visit a showroom or communicate with our team. We may also receive information through advertising, analytics, customer relationship management and communications service providers that support our business.
Why we use your information
- To respond to enquiries and arrange consultations, measurements, quotes and installations.
- To provide customer service and communicate about your enquiry, order or appointment.
- To operate, secure and improve our website, services and advertising.
- To measure advertising performance and understand which campaigns generate enquiries.
- To meet legal, accounting and regulatory obligations.
Sharing and storage
We may disclose relevant information to service providers that help us operate our website, customer relationship management system, communications, analytics, advertising, payment, installation and business administration. We only share information reasonably required for those services or where disclosure is authorised or required by law.
Some service providers may process or store information outside Australia, including in the United States or other locations where their systems operate. We take reasonable steps to use reputable providers and protect personal information from misuse, loss, unauthorised access, modification or disclosure.
Advertising, analytics and cookies
Our website may use cookies and similar technologies from services such as Google and Meta to operate the site, prevent spam, understand website use and measure advertising. You can manage cookies through your browser settings, although some website functions may be affected.
Access, correction and deletion
You may ask to access or correct personal information we hold about you, or request deletion where applicable, by contacting us. We may need to verify your identity and may retain information where required for legal or legitimate business purposes.
Privacy concerns and complaints
Please contact us if you have a privacy question or complaint. We will acknowledge the matter and investigate it within a reasonable time. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.
Changes to this policy
We may update this policy when our practices or legal obligations change. The current version and its last-updated date will be published on this page.
Contact Pamido
Email: sales@pamido.com.au
Phone: 0450 326 499
Legal entity: Pamido Shutters Pty Ltd (ABN 39 662 313 019)
Address: Unit 1/305 Manns Rd, West Gosford NSW 2250